CrystalReports Server XI Release 2 Service Pack 3 Upgrade - Windows
Upgrading from Crystal Reports Server XI Release 2 Service Pack 2
Please note that Service Pack 2 (SP2) must be installed as a prerequisite before installing Service Pack 3 (SP3). To get to the SP2 patch level install, follow the guided questions in the Crystal Reports Server XI Release 2 Service Pack 2 Upgrade Advisor.
| License model | Concurrent Access License | Promotional License | |
| Eligible to run Live Office? | Yes | No | |
| Before downloading | To enable Live Office, the Java Web Component Adapter from SP2 must be installed prior to installing SP3. How do I do this? | N/A | |
| Upgrade type | In-place upgrade of existing system. | ||
| Download and install |
Choose one of the following for your download : Crystal Reports XI R2 SP3 – Incremental Patch – 879 MB OR Crystal Reports XI R2 SP3 with Download Manager – Incremental Patch – 879 MB
Download Manager makes the download process easier. It allows you to pause or stop the download and resume at a later time, to recover from dropped connections and system crashes, and to choose the target directory for file download. The Dashboard Manager uses an ActiveX component or Java applet. You will be prompted to install the Dashboard Manager when you click on the link above.
Unzip this file to your machine, then run the .EXE file to start the installation process. |
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| After installation | Download and install the Sharepoint 2007 PIK | ||
How do I tell what version of Crystal Reports Server I'm on?
- Open up either the InfoView or Central Management Console of Crystal Reports Server.
- Observe the URL in the browser.
If the URL contains 'enterprise115', then you are running Crystal Reports Server XI Release 2.
Otherwise you are running Crystal Reports Server XI.
How do I tell what licensing model I'm using?
- Open the Central Management Console
- Click on License Keys
- In the Total Licenses column, read the numbers for Named Users and Concurrent Users.
If Named Users is 5 and Concurrent Users is 0, then you're using the 5 named user promotional license.
Otherwise you're using the 5, 10, 15, or 20 concurrent access license - either alone, or in combination with the promotional license.
How do I tell which Web Component Adapter(s) Are Installed?
- Open Control Panel, and choose Add or Remove Programs
- Find the entry "Crystal Reports Server XI" and choose "change". It will say "Crystal Reports Server XI" even for XI Release 2.
- The Crystal Reports Server installer will run. In the Application Maintenance panel, click Modify, then the Next button.
- In the 'Select Features' dialog, open the Server Components > Servers > Web Component Adapters node. You will see entries for the ".NET Web Component Adapters" and the "Java Web Component Adapters". If either of these are NOT installed, they will have a red X beside them.
- If you want to run Live Office, the Java Web Component Adapter must be installed. See the next section for instructions.
- I do not want to run Live Office.
I need to install the Java Web Component Adapter
Live Office depends on the Java Web Component Adapter (WCA). If you modified your Crystal Reports Server XI Release 2 SP2 system to add the Java Web Component Adapter, the Crystal Reports XI Release 2 SP3 upgrade will automatically update the WCA. If you did not, please follow the Java Web Component Adapter in the Crystal Reports Server XI Release 2 Service Pack 2 Upgrade Advisor
